We ship our orders from Brooklyn, New York.
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email – and ship the next business day, but please allow up to 2 business days as all orders are baked or cooked fresh.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam folder (and filter) or contact us for confirmation.
You will receive an email notification when your order has shipped.
If you need any assistance with your order, please contact us immediately at email@example.com. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address when placing your order. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Domestic Shipping Rates and Estimates
Shipping charges and delivery times for your order will be calculated and displayed at checkout.
We also offer FREE SHIPPING for orders over $60.
We do offer priority shipping for a fee, available at checkout.
At the moment, we do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
You can always track the status of your order by visiting the ORDER TRACKING PAGE.
Refunds, returns, and exchanges
Given that our food products are baked or cooked fresh to order, we do not offer refunds. However, if there’s an error with your order, please email us at email@example.com
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.